Terms and Conditions

Please read the Terms and Conditions carefully before using any services provided by Makanla (Both website and Makanla mobile applications). By using services provided by Makanla from this website, by phone, or by Makanla’s mobile applications you agree to be bound by these Terms and Conditions.

SERVICES

Makanla is a delivery platform that allow the customer to order Goods (included by not limited to Food, Drinks and any other items) with our website and/or our mobile applications. Makanla enable the users of our website and mobile applications to place orders for Goods on any of the Merchants (included by not limited to Restaurants, Minimarkets and any other merchants) and facilitate the delivery of ordered items from the Merchants to the address designated by the User

By using Makanla’s website and/or Makanla’s mobile applications you can order goods from any Merchants listed on the Website. The menus of the Merchants active and serving Goods at the time of ordering will be displayed on the website and on the mobile application. You can select Goods of your choice and place the final order. The fulfilment of the order will depend on its acceptance by the concerned Merchants and the availability of the items ordered.

If the Merchants accepts your order, our delivery personnel will pick-up the items you ordered from the Merchants and have them delivered at your door step. Makanla will charge you a delivery fee for each order placed through our website and/or mobile applications.

You can avail our services by creating an account and registering with us on our mobile applications.

REGISTRATION AND ACCOUNT

If you register with us, you will be able to avail the full features on our mobile applications. Makanla may collect certain personal information about you for the purpose of registration. For information about how Makanla use the information collected from you, you may refer to our Privacy Policy available at makanla.com/privacy. If you choose not to provide this information you may not be able to avail the full range of our Services.

Once you complete the registration, Makanla will create an account for you and you may log on to your account using your mobile number and password. Please keep your account updated so that Makanla can process your requests without any delay or inaccuracy.

Please do not share your account information with any other person. You are responsible for all activities and transmissions on your account including any transactions made through your account. You must immediately notify us of any unauthorised use of your account information or any other breach of security. Makanla will not be liable for any loss or damage arising from your failure to comply with this provision.

As a Customer You commit to Us relating to registering and maintaining the security of Your account, accordingly:

PAYMENTS

You can pay for the orders you place on Makanla website or Makanla’s mobile applications through credit/debit card or internet banking or cash on delivery at the time of ordering.

RETURNS AND REFUNDS

Makanla will facilitate the return and replacement of items to Merchants only if:

VOUCHERS AND PROMOTIONS

Makanla may from time to time offer vouchers, promotions or gift cards to its Customers free of charge or for value. Makanla may from time to time permit Merchants to offer their own vouchers or promotions for use in conjunction with ordering Restaurant Products through the Site.

Any vouchers, promotions or gift cards offered by Makanla or the Merchants cannot be redeemed or refunded for cash (whether from Makanla and/or the Merchants or any other person) or be redeemed after any relevant expiry dates.

You are solely responsible for the security of any vouchers, promotions or gift cards that You open through using the services. Makanla will have no liability to You for any loss or damage to those vouchers, promotions or gift cards and does not have any obligation to replace them, if the loss or damage arises from Your own act or omission.

Neither Makanla nor any Merchants will redeem any vouchers, promotions or gift cards which Makanla in its sole discretion determines have been tampered with, forged or otherwise dishonestly dealt with. Makanla eserves the right to refer any such activity to relevant law enforcement authorities.

DISCLAIMER

DISRUPTION

It is our endeavour to ensure that the website and mobile applications are accessible to you from everywhere on our working hours (5:30 pm to 2:00 am). However, Makanla may, from time to time and without prior notice of downtime, suspend access to the website and mobile applications or to some parts thereof for maintenance or other reasons. Makanla may also, at our sole discretion, either temporarily or permanently disable access to our website and/or our mobile applications for specific users. You agree that you have no expectation of or right to permanent and uninterrupted access to the website or the mobile applications

THIRD PARTY DISCLAIMERS

Makanla do not guarantee that other users of the website and/or mobile applications will comply with these Terms.  You hereby assume all risk of any harm or injury which may result to you on account of such non-compliance by third party users. Makanla shall not be liable for any such harm or injury resulting from third party use.

Makanla do not guarantee or make any representations regarding the content of any third party sites. If you access a link of any third party website, you hereby acknowledge that you do so entirely at your own risk and expense.

Makanla shall not be responsible for any dispute between you and any other third party arising out of the use of the website and/or mobile applications. Makanla shall not be held liable for any negligent conduct or behaviour of any third party in relation to the use of the website and/or mobile applications

INDEMNITY

You agree to indemnify us for all claims, proceedings, penalties, damages, losses, actions, costs and expenses arising out of or in relation to your

LIMITATION OF LIABILITY

Makanla will not be responsible for the accuracy, completeness, reliability, fitness, availability or relevance of any information on the website and/or mobile applications

You hereby acknowledge and agree that Makanla will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, reputation, goodwill, business opportunities, data or other intangible losses or be liable for any loss or damages of any kind whatsoever arising out of the use of or inability to use the website and/or mobile applications, however arising whether by tort or by contract, including without limitation, damages for loss or corruption of data or programs and service interruptions, even if the Makanla know or have been advised of the possibility of such damages.

Makanla also disclaim any and all liability for the acts, omissions and conduct of any third parties in connection with or related to the use of our website and/or mobile applications. Makanla will not be responsible or liable for any damages or losses resulting from any correspondence or business dealings with third-party service providers or advertisers or resulting from the presence of such advertisers on our website and/or mobile applications

WARRANTY

Makanla are maintaining our website and/or mobile applications and providing the Services on an "as is" basis and offer no warranties of any kind, whether express, implied, statutory or otherwise with respect to our website and/or mobile applications. Makanla specifically disclaim any implied warranties of fitness for a particular purpose or non-infringement. You expressly agree that the use of the services is at your own risk and that you will not hold us responsible for any content that may be deemed offensive, indecent, or objectionable to you. In particular, Makanla will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, or for any loss of any kind arising out of the use of or inability to use the Website or the Services. 

SUSPENSION/TERMINATION

Makanla may suspend or terminate your account or your access to our website and/or mobile application and Makanla shall not be liable for any refunds or damages, if:

OTHER

If Makanla fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by Us.

You must not transfer, assign or delegate any of Your rights or obligations under these Terms to anyone else without Our consent. Makanla may assign, novate or otherwise delegate all or any of our rights or obligations under these Terms to any person or entity, and this clause records Your agreement to the replacement of Makanla as a party to this this agreement with any other person or entity without further notice to You.

Please also take note that nothing in these Terms shall prevent Us from complying with the law. As well as, nothing in these Terms shall be construed to create a joint venture, partnership or agency relationship between You and Makanla and neither party shall have the right or authority to incur any liability, debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other